Return Policy

Terms & Conditions

AGENTLE

By placing an order with AGENTLE, you agree to the following terms and conditions.



Product & Packaging

• All products sold are authentic AGENTLE products.
• Packaging design, color, or materials may vary depending on availability.
• Any changes in packaging do not affect product quality, authenticity, or warranty.



Orders & Delivery

• Orders are processed after payment confirmation.
• Delivery timelines are estimates and may vary due to logistics or external factors.
• AGENTLE is not responsible for delays caused by courier services beyond our control.



Product Care & Usage

• Customers are responsible for proper product use and care.
• Damage caused by misuse, improper handling, or accidents is not covered.



Limitation of Liability

• AGENTLE is not liable for indirect or consequential damages arising from product use.
• Minor variations in color, texture, or materials are considered natural characteristics and not defects.



Changes to Terms

• AGENTLE reserves the right to modify these terms and conditions without prior notice.
• Updated terms will be effective once published on our website.

Return Policy

AGENTLE

AGENTLE is committed to delivering products that meet our quality and brand standards.




Eligibility for Returns

Returns are accepted only under the following conditions:

• The product is defective or damaged upon arrival
• You received an incorrect item
• A manufacturing defect is confirmed by our team
Return requests must be submitted within 7 days of receiving the item.




Conditions for Return

• Items must be unused, unworn, and unaltered
• Items must be returned in original condition, including packaging and accessories
• Proof of purchase is required
AGENTLE reserves the right to decline any return that does not meet these conditions.




Non-Returnable Items

Returns will not be accepted for:

• Change of mind or personal preference
• Size or color selection issues
• Normal wear and tear
• Damage caused by misuse or improper care



Return Process

1. Contact our customer service team within 7 days
2. Provide your order number and clear photos/videos of the issue
3. Our team will review and confirm return eligibility
4. Return instructions will be provided once approved



Shipping Costs

• If the return is due to our error, AGENTLE will cover return shipping costs
• In all other cases, return shipping costs are the customer’s responsibility



Refunds & Replacements

• Approved returns may be refunded or replaced, subject to availability
• Refunds are processed after inspection
• Processing time: 5–10 business days


Important Note

Minor variations in color, texture, or material are considered natural characteristics and are not defects.


If you have any questions, please contact our customer service team.
We are always here to assist you.